Guest Engagement

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"We get a lot of inspiration from business and industry related books. One of the takeaways from reading them and the key to success for a hotel business, is to have a unique draw-card. Unless you're famous, you need something incredible to attr

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High up the hills above Rio de Janeiro is a stunning mansion that's been converted into a boutique hotel. We recently spoke to Camille Chungunco, head of marketing at @vilasantateresa about how they provide an exceptional guest experience before a gu

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There’s so many cost effective stock photography libraries and travel photographers offering to take photos for the cost of a free night’s accommodation. Why should a hotelier consider investing in professional photography? “Profess

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